Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@inkpaper.ca. Please note that returns will need to be sent to the following address: Ink and Paper by Aaron
PO Box 65092
St. Albert RPO Mission Hill PL
St. Albert, AB T8N 5Y3
Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@inkpaper.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@inkpaper.ca.
Refund Policy
This website is operated by Ink and Paper by Aaron, the registered business behind inkpaper.ca.
Because greeting cards are paper goods and are packed to order, all card sales are final. I do not accept returns, refunds, or exchanges for change-of-mind purchases, incorrect addresses entered at checkout, or cards that arrive later than expected due to postal delays.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery at hello@inkpaper.ca.
Please include:
Your order number
A photo of the damaged or incorrect item
A photo of the packaging, if applicable
Replacement items may be issued at the discretion of Ink and Paper by Aaron. In most cases, I will send a replacement rather than require the item to be returned.
Returns
Please do not mail anything back unless I have specifically asked you to do so. I do not send return envelopes or prepaid return labels for greeting card orders.
Mailing Address
Ink and Paper by Aaron
PO Box 65092
St. Albert RPO Mission Hill PL
St. Albert, AB T8N 5Y3
Canada
Questions
For questions about your order, contact hello@inkpaper.ca.